If you are not satisfied with the items in your order, please select one of the three options below, and send us a message via our Contact Us page. It's that easy! Please note: All returns must be received within 30 days from date of purchase.
1.) Free Exchanges
We'll swap out your items right away for free! No restocking or processing fee; Upon receipt of return, we'll ship out the new replacement merchandise. Just send us a message via our Contact Us page, and we'll take care of the rest.*Please note: When exchanging for an item of more value, customer will be responsible for the difference in price.
2.) Return for Store Credit
Get the full value of your items, and we'll cover the shipping and apply it to your store credit. Upon receipt, we'll issue you a store credit in the full amount of your order. Just send us a message via our Contact Us page, and we'll take care of the rest.
3.) Return to Original Form of Payment
Pay $8.99 for a return label, plus a restocking fee of 10%. Upon receipt, we'll issue the remaining balance to your original form of payment. Just send us a message via our Contact Us page, and we'll take care of the rest. *Please note that for orders that are undeliverable, refused, or unclaimed a $8.99 return fee will be applied to the original payment.
Tips for packing your return:
We suggest that if you are using our packing material to return the item that you double-check that it is closed securely. This is especially important for items that we initially shipped in a padded envelope. The self-sealing glue is only meant to be used once, so make sure that you tape down the flap. Please note that GagGifts.com cannot be held responsible for damage to products that occurs from improper packing.
Notes & Exeptions
Unfortunately, we cannot refund the shipping fee on any return. We completely understand if you didn't like the item or you accidentally ordered the wrong item, but we can't eat the cost of shipping. It just wouldn't taste good! Also, if you received free shipping on your purchase, we will deduct our actual postage cost from the refund amount. While we spend a good deal of money on labor and packaging, we're only going to deduct the actual postage amount.
Also, please note that all clothing, including costumes, and food items cannot be returned.
And finally, any order under $25 is eligible for store credit & exchange only.
Where do I send my return?
Please mail all returns to the following address:
Attn: GagGifts.com Returns
100 Fidelitone Way
Elizabethton, TN 37643
*Please note: Return & exchanges can take 7-14 business days to be finalized.